PRIVACY

Privacy Policy

Last updated: 2 September 2026Effective: 2 September 2026

This Privacy Policy explains how No Shanks collects, uses, shares and protects personal information when people use the No Shanks website, mobile application and related trip, event, marketplace, payment, competition and communication services.

1. Information we collect

Account and contact information

We collect information such as name, email address, telephone number, organization, role, login credentials, profile details and communication preferences.

Trip, event and participant information

We collect the information needed to plan and operate golf trips and events, including invitations, responses, guests, destination and date preferences, budgets, itineraries, accommodations, flights, transportation, meals, activities, tee times, pairings, tees, handicaps, caddie assignments, fees, special requirements and participant status.

Proposals, club availability and service information

Organizers, operators and clubs may provide requests, quotes, proposals, availability, packages, schedules, pricing, terms, service selections, operational messages and related records.

Payments and transactions

We collect payment requests, amounts, due dates, transaction status, refunds, settlement records and information needed to reconcile the group. Payment-card and bank information is handled by the integrated payment provider in accordance with its own privacy and security practices.

Games, scores and statistics

We collect game settings, handicaps, scores, standings, team and player contributions, projected winnings, secured winnings, settlements and historical performance information.

Communications, content and memories

We collect messages, notifications, photographs, captions, reviews, recaps, reactions and other content added to a trip or event. Trash talk and other group communication remains subject to the No Shanks Terms of Service and the permissions of the experience.

Website, application and device information

We collect technical and usage information such as IP address, device and browser type, operating system, application version, pages and features used, timestamps, referring pages, crash information, cookies and similar technologies.

Information from partners

Operators, clubs, organizers, payment providers and other service partners may provide information necessary to coordinate the experience, confirm a reservation, deliver a service, process a transaction, update a schedule or support a participant.

2. How we use information

We use personal information to:

create and manage accounts;
plan, publish and operate trips and events;
invite participants, record responses and manage required actions;
connect organizers with operators and clubs;
prepare, compare and accept proposals;
manage rosters, schedules, tee times, pairings, caddies, logistics, meals and activities;
request, process, track and reconcile payments;
operate games, handicaps, scoring, standings, statistics and winnings;
send timely operational notifications and reminders;
enable group communication, photographs, reviews, recaps and historical memories;
provide white-label and co-branded operator or club experiences;
respond to support, sales, referral, privacy and legal inquiries;
prevent fraud, protect the service and enforce agreements;
measure performance, improve the product and develop new functionality;
comply with law and protect the rights and safety of users and third parties.

3. How information is shared

We share information as needed to operate the experience:

Within the group. Participants may see names, profile information, schedules, pairings, game information, standings, photos and other content according to their permissions.
With organizers. Organizers receive the participant, response, payment, schedule and operational information needed to manage the group.
With operators and clubs. Approved operators and clubs receive the information required to quote, host, coordinate, communicate and deliver the services connected to the trip or event.
With payment providers. Payment information is shared with the integrated payment provider to authorize, process, reconcile and refund transactions.
With service providers. We use providers for hosting, communications, analytics, security, customer support and other operational functions.
With professional advisers and authorities. We may share information when reasonably necessary to obtain professional advice, comply with law, enforce agreements or protect people and property.
In a business transaction. Information may be transferred in connection with a financing, merger, acquisition, reorganization or sale of assets, subject to appropriate safeguards.

4. Operator, club and partner marketing

Operational messages necessary to run a trip or event may be sent to participants by No Shanks, the organizer, the operator or the club. Future offers, referral programs and other promotional communication from an operator, club or partner are subject to the participant’s communication choices and applicable law. A participant can change marketing preferences or unsubscribe using the method provided in the communication.

5. Legal bases

Where applicable law requires a legal basis, we rely on performance of a contract, steps requested before entering a contract, legitimate interests, consent and compliance with legal obligations, depending on the activity and context.

6. International transfers

No Shanks supports international golf travel. Information may therefore be processed in countries other than the country where a user lives. Where required, we use appropriate contractual or legal safeguards for international transfers.

7. Retention

We retain information for as long as reasonably necessary to provide the service, preserve the trip or event history selected by users, satisfy accounting and legal obligations, prevent fraud, resolve disputes and enforce agreements. Account, transaction and operational records may have different retention periods. Users may request deletion subject to lawful and operational retention requirements.

8. Your choices and rights

Depending on location, a user may have rights to access, correct, delete, restrict or object to processing, receive a portable copy of certain information, withdraw consent or complain to a data-protection authority. Account, notification, content and marketing preferences can be managed in the application where available. Other requests may be submitted through the Contact page.

9. Cookies and analytics

We use necessary cookies and similar technologies to operate the website and application, keep accounts secure and remember preferences. We may use analytics and performance technologies to understand how the service is used and improve it. Where consent is required, non-essential technologies are enabled only after the required choice is made.

10. Security

We use reasonable administrative, technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and users should protect their credentials and report suspected unauthorized access promptly.

11. Children

The service is not directed to children under 16. We do not knowingly collect personal information from children under 16 without appropriate authorization.

12. Third-party services

The service may link to or integrate with operators, clubs, payment providers, travel businesses and other third parties. Their own terms and privacy policies apply to their independent processing activities.

13. Changes to this policy

We may update this Privacy Policy as the service develops. The revised version will be posted with a new last-updated date, and additional notice will be provided where required.

14. Contact

Privacy questions and rights requests may be submitted through the No Shanks Contact page.